SUMMARY

 

My goal is to obtain a dynamic, challenging Telecommunications/Computers Systems position that contributes to the outstanding success of the business via 15+ years Telecommunications, Defense and Software experience from various global Telecommunications, Aerospace, Defense and Civilian industries.

 

EDUCATION

 

Master of Business Administration (MBA), June 2006

Webster University – Kansas City, Missouri, USA

 

Bachelor of Arts, Administration Information Management, June 1999

Ryerson University – Toronto, Ontario, Canada

 

Diploma, Telecommunications Management,June 1998

Ryerson University – Toronto, Ontario, Canada

 

High School Diploma, ,June 1994

Runnymede Collegiate Institute– Toronto, Ontario, Canada

 

CERTIFICATIONS

 

·  DODAF-Department of Defense Architecture Framework. DODAF V2.02 Certificate

·  Certificate of Knowledge of OAGIS Technology and Architecture certificate

·  The Open Group Architecture Framework (TOGAF 9.1) Certificate

·  Enterprise Architect –IT Domain Certificate

·            Microsoft Certified IT Professional (MCITP)

·            MCITP Enterprise Messaging Administrator on Exchange Server 2010. Certified

·            Microsoft Certified Technology Specialist (MCTS)

·            MCTS Microsoft Exchange Server 2010 –Configuration Certified

·            CCNA (Cisco Certified Network Associate)- Expired

·            Cisco MGX8850 Concentrator certificate

·            Alcatel 1640 OADM Operation and Maintenance Certificate

·            Marconi ATM Core product certified

·            Telcordia Service Manager VOIP Switch certificate

·            Digicept DNA Certificate (Telecom Announcement Server) certificate

·            NEC Gigabit certificate

·            Nortel Passport Operations & Maintenance Certificate

·            Symmetricon GPS timing Certificate

·            Unix Sun Solaris (RedHat)Administration Certificate

·            Lucent NavisCore Network Management System (NMS) Certificate

·            Microsoft Certified Network Engineer (MCSE) -Expired

 

 

 

KEY SKILLS

 

·  Knowledge of the principles and practices of planning, developing, implementing, and maintaining telecommunications and computer information systems. ·  Knowledge of Command, Control, Communications, Computers and Intelligence Systems (C4I) ·  Knowledge of Information Technology deployments, processes and procedures. ·  Knowledge of techniques and tools utilized to analyze and evaluate large scale IT deployments. ·  Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. ·            Ability to communicate effectively in both written and verbal forms. ·            Ability to develop requirements, design and other life cycle documents. ·            Ability to create precise and effective technical documentation. ·            Excellent communication skills with internal and external clients and vendors ·            Functional specifications, test plans and systems deployments. ·            Knowledge of ITIL and Agile methodologies ·            Ability to prioritize and deliver on multiple project deadlines and milestones ·            Ability to work effectively with a diverse set of clients in an international organization ·            Excellent time management skills ·            Strong attention to detail and follow-through ·            Self-motivated, willing to work odd hours to complete critical tasks in a timely manner
Oracle database administration JBoss, Tomcat, Apache Configuration Oracle SQL and PL/SQL ATM/IP Core Networks Linux (Red Hat & Ubuntu) Windows (XP, Visa and Windows 7) Unix (HP and Oracle Solaris) VMware, Oracle VM VirtualBox CISCO IOS, CCNA, MPLS, VOIP	HP OpenView and Remedy Circuit (T1, DS3, OC- n, SONET, Ethernet) Ethernet, TCP/IP, UDP Frame Relay Word, Excel, and PowerPoint VoIP (voice over IP) GOLDesp Administration Scripting Languages (Perl, Python and Shell)

 

 

 

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE

 

Technical Advisor, Saudi Telecom Company (July 2014 – Present)

Riyadh, Saudi Arabia

 

Technical Advisor to the Director of Enterprise Field Operations Central & Eastern Regions: My responsibilities include:

 

Day to Day Operations

·  Develop strategies and support plans to consistently exceed service levels agreements in a highly dynamic and fast changing enterprise telecommunications environment; proactively identify resource gaps and propose mitigation plans

·  Create and execute lifecycle management plans to ensure that services are high performing, supported, secure and efficiently operating

·  Implement effective problem management processes to identify and proactively remediate incident trends

·  Identify service improvement opportunities; particularly around field operation service assurance, service delivery and activation.

·  Work with Network Engineering teams to implement optimization and automation to increase overall company productivity

·  Drive process initiatives to optimize assurance and delivery of field operation resources – create work plans, gather and synthesize relevant data, lead analysis and develop final recommendations.

·  Drive Copper to Fiber FTTH migration and implementation initiatives

·  Promote service management through metrics and ensure comprehensive monitoring including network health, resource utilization, transaction performance, data loading, backup/restore functionality

 

Planning

·  Participate in annual strategic planning, tactical operation planning, and the development of service improvement, service level agreements, compliance and contingency operation plans

·  Provide strategic and operational leadership for implementing programs and processes

·  Forecasts demand for enterprise field operation, network, monitoring systems, databases and storage capacity based on operating trends, organic corporate growth and project needs; proactively propose service improvement plans as necessary

·  Manage multiple cost centers and budgets associated with running field operation and infrastructure services

·  Negotiate pricing, contracts and service level agreements with outside vendors

 

Customer Service

·  Work with primary stakeholders, including Enterprise field operation Business Partners, to determine business needs and service levels, and to define system requirements as applicable

·  Provide escalated support for problems and issues. Communicate status of problems and solutions to senior stakeholders.

·  Demonstrates flexibility and diplomacy to ensure the effective resolution of competing demands and priorities that are reflective of sound judgment and strong problem-solving skills

Team Development

·  Select, develop and build global and local teams by recruiting resources, defining staff development areas and programs and providing ongoing feedback, training and development.

·  Monitor team performance against goals and project tasks; take proactive action if obstacles or risks are encountered

·  Ensures professional development of staff, balancing professional interests and technician skill requirements. Ensures staff is trained, mentored and developed

 

Lead Technical Deployment Engineer, MEA region (November 2012 – July 2014)

Miro Technologies, A Boeing Company, La Jolla, CA USA. (Based in Muscat Oman)

 

·                     Lead enterprise Software Deployment and Configuration Management Services group, my responsibilities included:

· Lead deployment engineer for the MEA (Europe, Middle East and Africa).

· Responsible for the deployment, installation and configuration of enterprise Maintenance, Supply, Repair and Analytics software at customer sites (Royal Omani Air Force, Royal Saudi Air Force, Republic of Singapore Air Force, Sri Lankan Airlines and others).

· Responsible working with customers on creating the development, test, training and production environments.

· Perform Operating System Installation (Windows 2008 R2, Redhat Linux, HP UX and Solaris, Oracle, Pentaho BI, Servigistics, Aviation Quality Database (AQD), Safari Reports, and JBoss)

· Perform Oracle Database 10g/11g Enterprise Edition Installation and performance tuning.

· Support other ongoing software deployments including SSO, JBoss, AQD, JAVA and Pentaho deployments.

· Work with customers in determining network, hardware, database requirements.

· Assist project stakeholders with project planning estimates.

· Support the Sales team with installing and maintaining Product demo Laptops.

· Managed the deployment of Test/Release Candidates

· Maintained various tools in support of Development (Opengrok & Bugzilla).

· Maintained UNIX shared library and windows DLL code for product lines.

· Worked in both UNIX and Windows environments.

· Deploy Apache Web Server, Apache Tomcat, and JBoss at customer sites.

· Performed installs of company software.

· Validate solution designs (includes hardware and software platforms)

· Provide remote support for software installations and troubleshooting

· Develop and review PDI Help Desk best practice implementation processes

· Document field-discovered software defects for software development teams

 

Systems Project Engineer (C4I Systems Engineer) - (February 2007 – November 2012)

Thales-Raytheon Systems/Atheeb Pannesma Co. Ltd.  (Covered the following countries

Saudi Arabia, Oman, United Arab Emirates, Sri Lanka, and Singapore)

 

· As a SME for C4I system engineering, I provide Air Force senior leadership with technical expertise and consulting services to support the deployment, operations, integration, feature implementation, and test activities to maintain Air Force C4I systems.

· Perform trend analysis; identify system deficiencies and errors in the system and recommends corrective actions and advice on effective solutions; this including system integration and documentation.

· Assist Air Force with testing, maintenance, and resolution of communication systems connectivity, networking and interface related issues.

· Perform complex technical evaluations and assist in the development of technical studies, technical briefing and new proposal activities.

· Conduct Engineering Feasibility studies, and trade-off analysis

· Review, and update CONOPS, Operational Requirements Document (ORD), Systems Requirements Document (SRD), and Statement of Work (SOW). Ensured technical accuracy and completeness.

· Develop maintenance, and operational procedures to streamline maintenance and training.

· Interface with QA/QC to ensure project met approved QC standards.

· Assist in the development of security policies and procedures within the department.

· Identify process opportunities for improvement, and provide On the Job Training (OJT).

· Developed detailed V&V (Verification & Validation) test plans for various segments with emphasis on security (Network Management, Group Services, Satellite Control, and Geolocation).

· Assisted with the creation of RVPs (Requirement Verification Plans) and test procedures.

· Collaborated with cross-functional teams on defining and documenting functional requirements and resolving integration issues.

· Lead or participated in Systems Requirements Reviews (SRRs), Critical Design Reviews (CDRs), Test Readiness Reviews (TRRs), Formal Qualification Tests (FQTs), and Integrated Project Teams (IPT).

· Provided support in setting up hardware in tests labs, and performed software (Raytheon Command View, C4iSR, Saab, Airborne Early Warning & Control Systems, Operation Planning, Logistics GOLDesp, ) installs.

Lead Field Engineer (Network Field Services Group) - (January 2000 – February 2007)

Sprint, Overland Park, Kansas, USA

 

· Develop specifications to build, test and operate transmissions, switches, routers and power systems and equipment.

· Create Business Request Service Documents

· Create Service Delivery  and Service Assurance Process Documents

· Prepare Weekly/Monthly/Quarterly/Yearly Reports

· Training Material for Field Engineers and Frontline Engineers and Technicians

· Prepare User Guides and Technical Guidelines for Customers and Technicians

· Provided subject matter expert on Nortel, Cisco and Marconi ATM/IP networking equipments.

· Escalate and work with major equipment providers and vendors in resolving transmission, switches, routers and power systems.

· Develop specifications to build, test and operate transmissions, switches, routers and power systems and equipment.

· Supported Service Assurance Control Center in trouble isolation, resolution of circuits, equipment and various network anomalies including   Succession Voice over IP and C2P

· Worked directly with major equipment vendors including Cisco, Lucent, Marconi, and Nortel on Network problem issues. 

· Trended, analyzed and presented various network equipments to proactively track and isolate network problems prior to impacting customers. 

· Assessed, designed and delivered employee and client technical training needs.

· Assisted testing and turn up of core data and voice network deployments

· Facilitated trouble isolation meetings to reach final resolution.

· Wrote and reviewed network design documents for network planning.

· Supported C2P deployment (circuit to Packet) network (combines voice/data into packet network)

· Directed High Speed cage builds, transport circuits for test and turn up for regions of America in which our Central Offices are located. 

· Supported customer premise equipment field technicians in installations and technical problem resolution

· Organized internal and external sources to schedule work orders for meeting service ready due dates. 

· Performed remote configuration, maintenances and monitoring of ATM/DSL equipment in a WAN environment. 

· Configured Cisco’s 3640 router, Lucent’s Stinger (DSLAM), Toll-grades Digitest, Marconi TNX1100, Terminal Servers and Symetricoms Time Expanders and TimeSource 2700.  

· Performed circuit (T1, DS3, OC- n, SONET, Ethernet, Fast Ethernet) troubleshooting and testing

· Configured  and troubleshot BGP4, OSPF, EIGRP and IPSEC protocols

· Supported field engineers and vendor support engineers in trouble isolation and final resolution of packet loss problem within the high speed data network deployment.

 

Technical Deployment Support Engineer (June 1999 -  January 2000)

EDS (acquired by Hewlett Packard Co (HP), Toronto, Canada

 

· Pre-built replica versions of the customer solutions, including computer Operating Systems (OS), Software, Network and Firewall configurations

· Implemented test cases and performed functional and load/performance testing

· Created and executed implementation plans in conjunction with the customer

· Performed remote or local installation and testing depending on the customer requirements

· Worked closely with the customer during the deployment and testing phases to achieve successful acceptance testing

· Executed customer deployments for production and evaluation environments

· Created documentation of platform deployments and implementations

· Trained clients staff on new software/hardware deployments.

· Troubleshot problems and  brought resolutions to client issues

· Provided edge IP network surveillance and troubleshooting

· Initiated, updated, tracked and closed Remedy trouble tickets.

· Created and sent network alerts as needed to internal organizations (customer care, repair and engineering).

· Processed repair and return of network assets on a weekly basis.

· Monitored sparing levels to ensure necessary equipment is available.

· Used HP Openview and Cisco Works Element Management Systems for trending and analysis of alarms

· Provided technical support, training, and guidance to junior or less experienced technicians

· Identified procedural errors and took them back to the source or management to ensure that procedures and processes are clear and followed going forward.

·            Performed shift lead role for network maintenances and upgrades

 

AWARDS

 

·            2013 Miro Deployment Engineer of the Month Award

·            2005 Sprint Nextel Excellence for (Hurricane Katrina Network Restoration)

·            2003 Sprint Excellence for Superior Customer Satisfaction

 

REFERENCES

 

·                                                 Available